Awaiting Quality Captions
The Corporate Officers within Enterprise each champion certain strands of Diversity. Donna and Jeff are both Disability Champions. Donna introduced Enterprise to the Business Disability Forum and signed Enterprise up for membership. Enterprise have embraced the BDFand are active members with Jeff recently taking on the Co-Chair role of the Technology Taskforce and are signatories of the BDF Accessible Technology Charter which commits organisations to work to improve the accessibility of their technology for customers and staff alike.
Enterprise are sponsoring market research on the Click-Away Pound.
The Click-Away Pound is a research survey designed to explore the online shopping experience of people with disabilities and examine the cost to business of ignoring disabled shoppers.
Why is this research important to Enterprise Rent-A-Car?
“When we were approached by Freeney Williams to support their research into the Click-Away Pound, we felt it was an incredibly compelling piece of work and we wanted to be involved.
We now live in a digital age where the internet is part of everything. As a result, it needs to be accessible to all. Today it is vital to bring accessibility and inclusion to the table at the very beginning of every project to ensure that people with disabilities have the same choice and opportunity as everyone else.
We also saw an opportunity to learn. We have just launched a new mobile app as well as a new rental website. This study will give voice to a very important customer community, and will help us to identify how we can make our products the most compelling in the digital market place.
This study sits very well with our values. From the beginning, Enterprise Rent-A-Car has had diversity and inclusion at the core of our culture. Inclusion helps us to learn and drive innovation, to connect with more customers and to make our company a place that is welcoming and attracts the best talent in the market.
We have spent a great deal of effort to ensure our physical workplace is an inclusive environment. We are proud to partner with the Business Disability Forum, working closely with experts in the field to ensure we position ourselves to welcome people of all abilities.
As businesses, we are all on a journey to make our products and services relevant and available to everyone. With the digital marketplace and workplace at the centre of every new initiative, we are now placing very much more emphasis on making our virtual environment as inclusive as possible.
We are excited to see what results the research brings and urge as many people as possible to take part in the survey so their opinion counts.”
Information Technology Director – European Operations Enterprise Rent-A-Car
Jeff King is the Director of European IT for Enterprise Holdings, which operates the Enterprise Rent-A-Car, National Rent-A-Car, and Alamo Rent-A-Car brands. He has been with Enterprise for 23 years and held a variety of positions.
Jeff began his career at an Enterprise car rental branch as a Management Trainee. After one year, he moved to the Rental Help Desk at the World Headquarters in St. Louis, Missouri. After a few years on the Help Desk, Jeff began his IT career and moved into the Data Warehouse department as a Business Analyst. For the next 20 years, Jeff held a variety of managerial positions overseeing several products: Business to Business, Reporting, Retail Websites, and Operational Systems.
In 2012, Jeff moved to the UK and became the Director of IT for Europe. He currently manages application development and infrastructure teams in the UK, Germany, France, and Spain.
Donna W Miller
Human Resources Director, European Operations Enterprise Rent-A-Car
As the Human Resources Director of European Operations for Enterprise Rent-A-Car, Donna Miller oversees all aspects of people development for Enterprise in the United Kingdom, Ireland, Germany, France and Spain which includes more than 8,000 employees. In her 25 years with the company, she has been instrumental in the recruitment growth for Enterprise in the U.S., Canada and Europe and now serves as one of the company’s directors.
Like the majority of Enterprise’s directors, Donna began her career at Enterprise in the company’s Management Training program, where she worked with customers at a rental branch in the Southern California region. As a Management Trainee, she learned the Enterprise business from the ground up, from providing superior customer service to developing and implementing marketing plans and managing profit and loss statements. In 1991, within one year of her start with the company, Donna was leading the human resources and recruitment efforts for one of the Southern California regions.
After serving as Human Resources Manager in Southern California, Donna was promoted to the position of Group Human Resources Manager, and oversaw HR operations for four states in the New York/New Jersey area of the country. In 1999, she was promoted to Corporate Human Resources Manager, and moved to Enterprise’s corporate headquarters in St. Louis, Missouri. In this position, Donna provided support and assistance to Enterprise operating groups in Canada. After one year, she moved to a similar role to work with European operations. In 2002, Donna was promoted to the position of Assistant Vice President/HR Director of Enterprise’s human resources operations in Europe. In 2012, Donna was promoted to the position of Vice President of Human Resources.
Donna is co-author of the book “Getting it Right.’ Written in 2011, this is the first book in the United Kingdom aimed at graduate recruiters and developers.
In 2003, Donna moved to England. She is originally from Orange County, California, and graduated from San Diego State University. In 2009, Donna became a British citizen.